Support & FAQs
Find answers to common questions about our courses, mentorship, and more
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Find answers to the most common questions from our users, organized by topic
General Information
What is TopDental Institute?
TopDental Institute is a global dental education platform that connects dental professionals with expert mentors, cutting-edge courses, and a worldwide community of practitioners. We offer both online and in-person training in various dental specialties.
Are your courses recognized internationally?
Yes, our courses are recognized by major dental associations worldwide, including the ADA, BDA, and many others. Our curriculum is designed to meet international standards for continuing education in dentistry.
What makes TopDental Institute different from other dental education providers?
What sets us apart is our global network of practicing dental specialists who serve as mentors, our focus on practical skills development, and our integration of digital dentistry across all educational offerings. We combine theoretical knowledge with hands-on practice and personalized mentorship.
Do you have physical training centers?
Yes, we have training centers in 12 major cities across Europe, North America, Asia, and Australia. These facilities are equipped with state-of-the-art dental technology and simulation units for hands-on practice.
Courses & Education
How do I enroll in a course?
To enroll in a course, browse our available courses, select the one you're interested in, and click the 'Enroll' button. You'll need to create an account or log in, then complete the registration process with your payment information.
How are the online courses structured?
Our online courses consist of video lectures, interactive quizzes, case studies, and downloadable resources. You'll have access to a course forum to interact with instructors and peers, and most courses include live Q&A sessions with the instructors.
What is the typical duration of your courses?
Course durations vary based on the topic and depth. Our short courses typically take 4-8 hours to complete, standard courses range from 2-4 weeks, and comprehensive programs can span 2-6 months. All online courses are self-paced, allowing you to learn according to your schedule.
Do you offer CEU/CPD credits?
Yes, most of our courses provide Continuing Education Units (CEU) or Continuing Professional Development (CPD) credits that are recognized by major dental associations worldwide. The specific number of credits is indicated in each course description.
Do you offer hands-on training?
Yes, we offer hands-on training for many of our courses at our training centers located in major cities worldwide. These sessions are typically scheduled several times a year and can be booked as part of certain course packages or as standalone training sessions.
Mentorship Program
How does the mentorship program work?
Our mentorship program pairs you with an experienced dental specialist in your area of interest. Mentorship can include one-on-one virtual consultations, case reviews, technique demonstrations, and personalized guidance for your professional development.
How do I request a mentor?
To request a mentor, navigate to the mentor's profile page and click the 'Request a Consultation' button. Fill out the form with your specific interests and goals, and we'll connect you with the mentor if they have availability.
What is the cost of mentorship?
Mentorship fees vary depending on the mentor's expertise, the format (individual vs. group mentorship), and the duration of the relationship. You can find specific pricing information on each mentor's profile page. Some mentorship opportunities are included with our premium course packages.
Can I change mentors if it's not a good fit?
Yes, if you find that your assigned mentor is not the right match for your needs, you can request a change. We'll work with you to find a more suitable mentor based on your specific goals and learning style.
Technical Support
What are the technical requirements for online courses?
Our online courses are accessible on any modern web browser. For the best experience, we recommend a stable internet connection, a computer with at least 4GB of RAM, and the latest version of Chrome, Firefox, or Safari. Some advanced courses may require specific software which will be noted in the course description.
I'm having trouble accessing my course. What should I do?
First, ensure you're logged into your account. If you're still having issues, try clearing your browser cache or using a different browser. If problems persist, contact our technical support team at support@topdental.institute or use the live chat feature on our website.
How long will I have access to course materials?
You'll have lifetime access to all course materials after purchase, allowing you to revisit the content whenever you need to refresh your knowledge. This includes any future updates to the course content.
Can I download course videos for offline viewing?
Yes, most of our course videos are available for download through our mobile app, allowing you to learn even without an internet connection. Written materials and presentations are typically available as downloadable PDFs.
Billing & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers for course payments. For some countries, we also offer local payment options.
Do you offer payment plans for expensive courses?
Yes, for courses above $500, we offer interest-free payment plans that allow you to split the cost into 3-6 monthly installments. This option is available during the checkout process.
Can I get a refund if I'm not satisfied with a course?
Yes, we offer a 14-day money-back guarantee for most of our online courses. If you're not satisfied with the course content, you can request a full refund within 14 days of purchase, provided you haven't completed more than 25% of the course.
Are there any hidden fees?
No, the price you see is the price you pay. For courses that include physical materials or hands-on components, any shipping or additional fees will be clearly indicated before purchase.
Account Management
How do I create an account?
To create an account, click the 'Sign Up' button in the top right corner of our website. Fill in your personal and professional information, verify your email address, and you're ready to start exploring our platform.
How do I update my profile information?
To update your profile, log into your account and click on your profile picture in the top right corner. Select 'Settings' from the dropdown menu, then 'Edit Profile'. Here, you can update your personal information, professional details, and preferences.
I forgot my password. How do I reset it?
If you forgot your password, click the 'Sign In' button, then select 'Forgot Password'. Enter your email address, and we'll send you a link to reset your password. Be sure to check your spam folder if you don't see the email in your inbox.
How do I view my enrolled courses?
To view your enrolled courses, log into your account and navigate to 'My Courses' in the dashboard menu. Here, you'll see all courses you've purchased, your progress in each, and any certificates you've earned.
Contact & Support
How can I contact your support team?
You can reach our support team via email at support@topdental.institute, through the live chat feature on our website (available Monday-Friday, 9 AM - 5 PM UTC), or by phone at +1-555-123-4567 during business hours.
What are your support hours?
Our support team is available Monday through Friday from 9 AM to 5 PM UTC. We strive to respond to all inquiries within 24 business hours. For urgent issues outside these hours, please use the emergency contact form on our support page.
Do you offer support in multiple languages?
Yes, we provide support in English, Spanish, German, French, Japanese, and Mandarin Chinese. When contacting support, you can specify your preferred language.
How do I report a technical issue?
To report a technical issue, navigate to the Support page and click on 'Report a Problem'. Fill out the form with as much detail as possible, including screenshots if applicable, and our team will investigate the issue promptly.
Get in Touch With Us
Have questions about our courses? Contact us for more information.
Training Center
Indira Dental Clinic, Vellore, Tamil Nadu, India
Phone
+91 XXXXXXXXXX
info@topdental.institute